Privacy Policy

Last updated: 5 November 2026

Indisability Services SSRC (“we”, “us”) respects your privacy. This policy explains how we collect, use, store and disclose personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

We collect personal information that is reasonably necessary for our services. This may include:

• your name, contact details and date of birth;
• NDIS details such as your participant number, plan information and goals;
• health, disability and support information (sensitive information);
• details of family members, guardians, nominees and other providers involved in your care;
• information you send through our website, such as enquiry forms and emails.

For children and young people in our SSRC service, we collect information from their parent or legal guardian, and from authorised agencies where required by law.

How we collect it

We collect information directly from you or your representative, through our website and forms, by phone and email, and from other people you authorise, such as your support coordinator, plan manager or health professionals.

How we use it

• to respond to enquiries and referrals;
• to plan, deliver, review and improve your supports;
• to claim payments from the NDIA or your plan manager;
• to meet our legal, safety and reporting obligations;
• to manage feedback and complaints.

We only use sensitive information with your consent or where the law allows or requires it.

Who we share it with

We may disclose information to the National Disability Insurance Agency (NDIA), the NDIS Quality and Safeguards Commission, the NSW Office of the Children’s Guardian (for SSRC), your plan manager or support coordinator, other providers involved in your care with your consent, and government agencies where required by law. We do not sell your information, and we do not send it overseas.

Website and enquiry forms

When you submit a form on our website, we receive the details you enter and store them securely in our website system and email. Please do not include detailed health information in website forms; our team will discuss this with you directly. Our website may use cookies for basic functions and anonymous usage statistics.

Storage and security

We take reasonable steps to protect your information from misuse, loss and unauthorised access, including access controls and secure storage. We keep records for as long as required by law, then destroy or de-identify them.

Accessing and correcting your information

You can ask to see or correct the personal information we hold about you by contacting us. We will respond within a reasonable time and explain any reason we cannot provide access.

Questions and complaints

If you have a question or concern about privacy, contact us at admin@indisabilityssrc.com.au. You can also read our Feedback & Complaints process. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.