We are listening
Feedback & Complaints
Your feedback helps us get better. Compliments, suggestions and complaints are all welcome, and raising a concern will never affect the support you receive.
How to tell us
Ways to Give Feedback
Talk to your team
Speak to your support worker, coordinator or any manager, in person or by phone.
What happens next
Our Complaints Process
01
We acknowledge it
We confirm we have received your complaint and tell you who will look after it.
02
We look into it
We talk with you and the people involved, fairly and confidentially.
03
We resolve it
We explain what we found and what we will do, and check you are satisfied.
04
We learn from it
We use what we learn to improve our services for everyone.
Support to speak up
You Don’t Have to Do It Alone
If you are not satisfied
Contact an Independent Body
You can contact the NDIS Quality and Safeguards Commission at any time on 1800 035 544 or at ndiscommission.gov.au.
For concerns about a child in our SSRC service, you can contact the NSW Office of the Children’s Guardian at ocg.nsw.gov.au.
If anyone is in immediate danger, call 000.